FAQ's
Welcome to our FAQ!
Here you will find direct answers to the most frequently asked questions.
Shipping & Returns
Below you will find the most frequently asked questions about shipping, returns and exchanges.
How much does shipping cost?
Nothing. Always free shipping.
How quickly will I receive my order?
Typically within 2-4 business days . Everything is made and shipped in the Netherlands.
Can I track my order?
Yes. As soon as your package has been shipped, you will automatically receive a track & trace link.
How do returns work?
Not satisfied? You have a 30-day satisfaction guarantee . Contact us and we'll take care of it without any hassle.
Do you ship to Belgium?
Yes, we deliver throughout the Netherlands and Belgium — always free.
Orders
Below you will find the most frequently asked questions about orders.
How do I place an order?
Choose your product, upload your photos, and checkout — it's simple and takes just 2 minutes.
Can I still change my order?
Yes, within 2 hours of payment by completing the contact form with an order number. After that, we'll start production, and no further changes can be made.
I didn't receive a confirmation — what now?
Check your spam folder. Still nothing? Send us a message or DM, and we'll take care of it right away.
Can I get an invoice?
Absolutely! Send us a message and we'll prepare the invoice for you.
Products
Below you will find the most frequently asked questions about our products.
What material are the magnets made of?
Premium photo paper with a glossy coating on sturdy magnetic material.
How big are the magnets?
The refrigerator magnets are 5 x 5 cm each by default. The dimensions are listed in the description on each product page.
Do the magnets stick well?
Yes. They have a powerful magnet that sticks effortlessly to any metal surface.
Do the photos discolour over time?
No. Our UV-resistant coating keeps colors beautiful for years.
Can I use my own photos?
Yes. Upload them when you order—we'll make sure they print perfectly.
Other
Below you will find the most frequently asked questions about our products.
Do you offer gift wrapping?
Yes. Each product is neatly packaged, ready to give as a gift.